Privacy Policy
Last updated: 3 September 2026
Bellarine Clean respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how we use it, and the choices you have regarding your information.
Information we collect
When you contact Bellarine Clean, request a quote, make an enquiry, become a client or otherwise interact with us, we may collect information such as:
your name
email address
phone number
home or service address
information you provide about your home and cleaning requirements
appointment and service information
billing and payment-related information
correspondence between you and Bellarine Clean
any other information you choose to provide to us.
We may also collect limited technical information when you visit our website, such as information about your device, browser, general location, pages viewed and how you interact with the website.
How we collect information
We generally collect personal information directly from you, including when you:
submit an enquiry or quote request through our website
contact us by email, phone or another communication method
arrange or receive services from Bellarine Clean
make a payment
provide feedback or communicate with us about our services.
Some information about your use of our website is collected automatically through technologies such as cookies and Google Analytics.
How we use your information
We may use your information to:
respond to enquiries
prepare quotes and proposals
arrange and provide cleaning services
communicate with you about bookings and your service
manage invoicing, payments and business records
improve our services and client experience
operate and improve our website
understand how people find and use our website
meet our legal, accounting and administrative obligations.
We do not sell your personal information.
Google Analytics and website cookies
Bellarine Clean uses Google Analytics to help us understand how visitors find and use our website.
Google Analytics may collect information such as the pages you visit, how long you spend on the website, the device and browser you use, your approximate geographic location and how you arrived at our website.
Google Analytics uses cookies and similar technologies to collect website usage information and produce aggregated reports. These reports help us understand things such as which pages are useful to visitors and how our website is performing.
Google may process information collected through Google Analytics in accordance with its own privacy policies and terms.
You can learn more about how Google uses information from websites that use its services here:
https://policies.google.com/technologies/partner-sites
You can also control or delete cookies through your web browser settings.
Sharing information with service providers
We use trusted third-party providers to help us operate Bellarine Clean.
These may include providers of:
website hosting and website forms
email and business productivity software
accounting and invoicing software
payment processing
scheduling and business administration systems
data storage and backup services
website analytics, including Google Analytics.
We only provide these services with information reasonably necessary for them to perform their role.
Some of these providers, including Google, may store or process information using servers located outside Australia. The location in which information is processed may vary according to the service provider and the systems they use.
Protecting your information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
This includes using appropriate digital systems, account security measures and restricting access to information to people who reasonably need it to perform their role.
No method of transmitting or storing information electronically is completely secure, however, and we cannot guarantee absolute security.
Accessing or correcting your information
If you would like to know what personal information Bellarine Clean holds about you, or you believe information we hold is incorrect or out of date, please contact us.
We will take reasonable steps to respond to your request and correct information where appropriate.
Keeping information
We keep personal information for as long as reasonably necessary to provide our services, maintain appropriate business and financial records and meet any legal obligations.
When information is no longer reasonably required, we may securely delete, destroy or de-identify it.
Privacy questions or concerns
If you have a question or concern about how Bellarine Clean handles your personal information, please contact us through the contact details provided on our website.
We will take reasonable steps to consider and respond to your concern.
Changes to this policy
We may update this Privacy Policy from time to time as our business, website, technology or legal obligations change.
The current version will be published on this page together with the date it was last updated.
Bellarine Clean Bellarine Peninsula, Victoria, Australia www.bellarineclean.com.au